Your privacy is important to us.
This Privacy Policy explains how SafeHustle, operated by Douglas Homes Smart Site Nig. Ltd., collects, uses, stores, protects and shares your personal information when you use our Platform.
Version: 2.0
Effective Date: July 27, 2026
Last Updated: July 27, 2026
Welcome to SafeHustle.
SafeHustle is a digital marketplace owned and operated by Douglas Homes Smart Site Nig. Ltd., a company incorporated under the laws of the Federal Republic of Nigeria.
We are committed to protecting your privacy and ensuring that your personal information is collected, processed, stored and disclosed lawfully, fairly, securely and transparently.
This Privacy Policy explains how we collect, use, disclose, transfer, retain and otherwise process personal data whenever you use the SafeHustle website, mobile applications and related services.
This Privacy Policy forms an integral part of the SafeHustle Terms of Use and should be read together with them.
By creating an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy. Where your consent is required by law, SafeHustle will obtain your explicit consent separately.
The Data Controller responsible for your personal data is:
Douglas Homes Smart Site Nig. Ltd.
Trading as SafeHustle
Registered Address:
Kuduru Extension, Bwari, FCT, Nigeria
RC Number:
9547760
Website:
safehustle.ng
Privacy Contact:
09128996313
SafeHustle determines the purposes and means by which personal data is processed in accordance with the Nigeria Data Protection Act (NDPA) 2023.
This Privacy Policy applies to all users and visitors of the SafeHustle Platform, including:
This Privacy Policy does not apply to third-party websites, applications or services that are not owned or operated by SafeHustle.
| Question | Answer |
|---|---|
| Who controls my data? | Douglas Homes Smart Site Nig. Ltd. (SafeHustle). |
| What information is collected? | Registration details, identity verification information, payment records, communications, device information and job-related records. |
| Why is it collected? | To operate the marketplace, verify identities, process payments, prevent fraud, resolve disputes and improve platform security. |
| Do we sell your personal data? | No. SafeHustle never sells personal information. |
| Who do we share data with? | Payment providers, verification partners, technology providers, regulators and other users where necessary for marketplace operations. |
| Can data be transferred outside Nigeria? | Yes, where required for secure hosting or service providers, with safeguards required by the Nigeria Data Protection Act. |
| What rights do you have? | Access, correction, deletion, portability, objection, restriction, withdrawal of consent and complaint rights. |
SafeHustle processes personal data in accordance with the Nigeria Data Protection Act 2023 and applies the following principles:
We also apply Privacy by Design and Privacy by Default when developing new Platform features.
SafeHustle complies with applicable Nigerian privacy and cybersecurity legislation, including:
Unless the context requires otherwise, terms such as Account, Personal Data, Processing, Data Controller, Data Processor, Sensitive Personal Data, Platform, User, Client, and Worker shall have the meanings assigned to them in this Privacy Policy and under the Nigeria Data Protection Act 2023.
Headings are provided for convenience only and do not affect interpretation. References to legislation include amendments and successor legislation. References to "including" mean "including without limitation."
SafeHustle acts as the Data Controller for personal information processed in operating the Platform.
Where Users exchange personal information directly while carrying out jobs, each User becomes independently responsible for protecting that information and complying with applicable privacy laws.
Misuse of another User's personal information may result in suspension or termination of the offending account and may be reported to the relevant authorities.
The information we collect depends on how you interact with the SafeHustle Platform, the services you use, your account settings and the permissions you grant.
We may collect personal data:
We collect only the information reasonably necessary for the purposes described in this Privacy Policy.
When you create or update your SafeHustle account, we may collect information including:
We may also collect quotations, invoices, job descriptions, proposals, uploaded documents, customer support requests, ratings, reviews and communications exchanged through the Platform.
To improve trust and reduce fraud, SafeHustle may require identity verification before granting access to certain Platform features.
Depending on the verification required, we may request:
Identity verification is carried out through authorised verification partners. SafeHustle generally retains only the verification result and reference required to administer your account.
SafeHustle will never request your banking password, ATM PIN or one-time password (OTP).
Some information processed by SafeHustle is regarded as Sensitive Personal Data under the Nigeria Data Protection Act.
This may include biometric information used solely for identity verification.
We process Sensitive Personal Data only where there is a lawful basis and appropriate safeguards are in place.
Users should not upload unnecessary health information, political opinions, religious beliefs or other sensitive information unless specifically required for a legitimate service.
Where you complete identity verification using a selfie or facial scan, SafeHustle or its authorised verification partner may process facial images solely for identity verification.
Biometric information is used only to:
SafeHustle does not use biometric information for advertising, behavioural profiling or commercial marketing.
Biometric templates are securely deleted or permanently anonymised once verification requirements have been satisfied, subject to applicable legal retention requirements.
To facilitate marketplace transactions, SafeHustle may collect:
SafeHustle does not store complete debit or credit card details. Card payments are securely processed by licensed third-party payment providers.
When you use the Platform, we automatically collect certain technical information, including:
These records help us improve security, detect fraud, maintain system performance and provide technical support.
Subject to your device permissions, SafeHustle may collect approximate or precise location information to:
You may disable location permissions through your device settings, although certain Platform features may no longer function correctly.
SafeHustle uses cookies and similar technologies to:
Non-essential cookies are used only where required by law and with your consent.
We may receive information from:
Such information is processed in accordance with this Privacy Policy and applicable law.
If you provide personal information about another individual, you confirm that you have the lawful authority to do so and, where required, have obtained the necessary consent.
SafeHustle may remove content that unlawfully contains another person's personal information.
Depending on your account settings, some information may be visible to other users, including:
Please consider carefully what information you publish, as publicly visible information may be copied, indexed by search engines or shared by others beyond SafeHustle's control.
SafeHustle processes personal data only where there is a legitimate purpose and a lawful basis under applicable data protection laws.
We use personal information to operate, secure and improve the Platform, facilitate marketplace transactions, verify users, process payments, prevent fraud, resolve disputes and comply with legal obligations.
Where we intend to use your personal data for a new purpose that is incompatible with the original purpose of collection, we will notify you and obtain your consent where required by law.
| Purpose | Lawful Basis |
|---|---|
| Account creation and management | Performance of a contract |
| Marketplace matching and job administration | Performance of a contract and Legitimate Interests |
| Payments and Escrow | Performance of a contract and Legal Obligation |
| Identity Verification (KYC) | Legal Obligation, Consent and Legitimate Interests |
| Fraud Prevention and Platform Security | Legitimate Interests and Legal Obligation |
| Customer Support | Performance of a contract |
| Marketing Communications | Consent |
| Legal Compliance | Legal Obligation |
We process your personal data to create and manage your SafeHustle account, authenticate your identity during login, maintain your profile, administer account settings, communicate account-related information, troubleshoot technical issues and enforce our Terms of Use.
We also maintain records showing when you accepted our Terms of Use and Privacy Policy for audit and legal compliance purposes.
Your personal information is used to enable Clients and Workers to interact on the Platform.
This includes:
Recommendations may consider factors such as service category, location, availability, ratings, pricing and verification status.
SafeHustle processes personal data to facilitate secure payments, administer escrow transactions, process payouts, issue refunds, reconcile financial records and investigate failed or disputed transactions.
Funds are handled through licensed payment partners. SafeHustle receives only the information necessary to administer marketplace transactions.
We process identity information to:
Verification improves confidence within the Platform but does not guarantee the honesty, competence or future conduct of any user.
Where required by law, SafeHustle and its payment partners may process personal information to:
Where prohibited by law, SafeHustle may be unable to disclose the reasons for restrictions placed on an account.
We use personal information to respond to enquiries, investigate complaints, provide technical support, notify users of service updates, security alerts and legal notices.
These communications are essential to operating the Platform and cannot be disabled while your account remains active.
Messages and files exchanged through SafeHustle may be reviewed where reasonably necessary to:
Customer support telephone calls may also be recorded for quality assurance, training and dispute resolution after appropriate notice.
Where disputes arise between users, SafeHustle may review communications, uploaded documents, photographs, videos, payment records, timestamps and location information necessary to fairly resolve the dispute.
Evidence submitted by one party may be shared with the other party where required to ensure a fair resolution process.
SafeHustle continuously monitors Platform activity to detect suspicious behaviour, compromised accounts, scams, phishing attempts and other security threats.
Accounts suspended for fraud or serious misconduct may be retained in a restricted security database to prevent repeated abuse of the Platform.
We analyse Platform usage to understand how users interact with SafeHustle, improve accessibility, develop new features, optimise performance and improve user experience.
Where reasonably possible, analytics are performed using aggregated or anonymised information.
With your consent, SafeHustle may send newsletters, feature updates, educational materials, promotional offers, surveys and event invitations.
Every marketing email includes a free unsubscribe option. You may also update your communication preferences within your account settings.
SafeHustle never sells or rents your contact information for third-party marketing.
SafeHustle may use Artificial Intelligence (AI), machine learning and automated technologies to improve platform safety, efficiency and user experience.
These technologies may assist with:
SafeHustle does not use personal information to train third-party generative AI systems without a lawful basis and, where required, your consent.
Depending on the circumstances, SafeHustle processes personal data based on one or more of the following lawful bases:
Sensitive Personal Data, including biometric information, is processed only where specifically permitted under applicable law.
Additional safeguards apply to such information, including enhanced access controls, encryption and shorter retention periods.
SafeHustle does not sell, rent or trade personal information to third parties.
Where personal data is shared with payment providers, verification partners or service providers, such sharing occurs only for legitimate operational, contractual or legal purposes and in accordance with applicable data protection laws.
SafeHustle treats your personal information as confidential and shares it only where there is a lawful basis and a legitimate business, contractual or legal reason to do so.
We do not sell, rent or trade your personal data to third parties.
Where disclosure is necessary, we share only the minimum amount of information reasonably required for the intended purpose.
Because SafeHustle operates a digital marketplace, certain information must be shared between Clients and Workers to enable services to be provided.
Depending on the stage of a transaction, information that may be shared includes:
Contact details and precise service addresses are disclosed only when reasonably necessary for completion of a job or service.
SafeHustle works with licensed third-party payment providers to process payments, escrow transactions, refunds and payouts.
Information shared with payment providers may include:
These providers process information in accordance with their own privacy obligations and applicable financial regulations.
SafeHustle may disclose identity verification information to authorised verification partners solely for:
Verification partners are contractually prohibited from using your information for unrelated purposes.
To operate the Platform efficiently, SafeHustle uses trusted technology providers including:
These providers process personal data only on our documented instructions and are required to maintain appropriate confidentiality and security safeguards.
Where necessary, SafeHustle may disclose personal information to professional advisers such as:
Such disclosures occur only where reasonably necessary and remain subject to strict confidentiality obligations.
If SafeHustle undergoes a merger, acquisition, investment, restructuring or sale of assets, personal information may be disclosed to prospective investors, purchasers or successor organisations.
Any disclosure will remain subject to confidentiality obligations and applicable data protection laws.
Where legally required, users will be notified before any material change affecting the processing of their personal information.
SafeHustle may disclose personal information where necessary to:
Every request is carefully reviewed before information is disclosed.
Where disclosure is not otherwise authorised by law or this Privacy Policy, SafeHustle will obtain your consent before sharing your personal information.
You may withdraw your consent at any time, subject to applicable legal requirements.
SafeHustle may create statistical, aggregated or anonymised information derived from personal data.
This information no longer identifies individual users and may be used for:
We do not attempt to re-identify anonymised information.
Whenever SafeHustle appoints a third-party processor, we require written agreements that obligate the processor to:
SafeHustle periodically reviews the performance and compliance of its service providers.
The SafeHustle Platform may contain links to third-party websites, applications or services.
This Privacy Policy applies only to personal information processed by SafeHustle.
We are not responsible for the privacy practices, content or security of third-party websites or services. Users are encouraged to review the privacy policies of those third parties before providing personal information.
SafeHustle may transfer, store or process your personal information outside Nigeria where our trusted service providers, cloud infrastructure, communication platforms, analytics services or verification partners operate internationally.
Such transfers occur only where necessary to provide our services efficiently, securely and reliably.
Whenever personal information is transferred outside Nigeria, SafeHustle implements safeguards required under the Nigeria Data Protection Act (NDPA), which may include:
Before transferring personal data internationally, we assess the destination country's level of protection and require appropriate security measures from recipients.
By using SafeHustle, you acknowledge that your information may be processed outside your country of residence where necessary to operate the Platform.
You may contact SafeHustle at any time to request additional information about the safeguards applied to international transfers of your personal information.
Protecting your personal information is one of SafeHustle's highest priorities.
We maintain technical, organisational and administrative safeguards designed to protect personal information against unauthorized access, disclosure, alteration, destruction, misuse and accidental loss.
Our security controls are regularly reviewed and improved to address evolving cyber threats, technological developments and legal requirements.
Depending on the nature of the information being processed, SafeHustle implements safeguards including:
Additional protections apply to sensitive personal information such as identity verification and biometric data.
SafeHustle incorporates privacy and data protection considerations into the design, development and deployment of new Platform features.
Where a proposed feature may create a high risk to user privacy, we conduct appropriate privacy impact assessments before deployment.
Default settings are designed to collect only the minimum personal information necessary to provide our services.
Access to personal information is restricted to authorised employees, contractors and service providers who require access to perform their responsibilities.
All authorised personnel are required to:
Access rights are reviewed regularly and revoked promptly whenever they are no longer required.
Security is a shared responsibility. You are responsible for protecting your account by:
SafeHustle cannot be responsible for losses resulting from failure to adequately protect your login credentials.
SafeHustle maintains a formal incident response program for detecting, investigating and responding to personal data breaches.
Where a breach is likely to pose a risk to users, we will:
Although SafeHustle applies industry-standard security measures, no online platform or electronic communication system can guarantee absolute security.
By using the Platform, you acknowledge the inherent risks associated with internet-based services and agree to take reasonable precautions when accessing your account.
Nothing in this Privacy Policy limits any legal rights that cannot lawfully be excluded under applicable law.
SafeHustle retains personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, enforce our agreements and protect the integrity of the Platform.
When personal information is no longer required, it is securely deleted, anonymised or destroyed using appropriate technical and organisational measures.
The length of time we retain personal information depends on several factors, including:
| Category | Typical Retention |
|---|---|
| Account Information | For the duration of your account and a reasonable period thereafter. |
| Transaction Records | As required by financial, taxation and regulatory laws. |
| Identity Verification Records | Only for as long as required for verification, fraud prevention and legal compliance. |
| Customer Support Records | Until enquiries are resolved and for an appropriate archival period. |
| Security Logs | For fraud prevention, cybersecurity and legal compliance purposes. |
Closing your SafeHustle account does not automatically result in immediate deletion of all personal information.
Certain information may be retained where necessary to comply with legal obligations, resolve disputes, prevent fraud or enforce our agreements.
You may request deletion of your personal information where permitted by applicable law.
SafeHustle will review each request individually and may retain information where continued retention is legally required or necessary for legitimate business purposes.
When personal information reaches the end of its retention period, SafeHustle uses appropriate methods to securely delete, anonymise or permanently destroy the information to prevent unauthorised recovery or access.
Subject to applicable law, you have important rights regarding your personal information processed by SafeHustle.
You may request confirmation of whether SafeHustle processes your personal information and obtain access to that information together with details of how it is used.
You have the right to request correction of inaccurate, incomplete or outdated personal information maintained by SafeHustle.
You are encouraged to keep your account information accurate and up to date at all times.
Where permitted by law, you may request deletion of your personal information.
This right may not apply where SafeHustle is legally required to retain certain information or where retention is necessary for the establishment, exercise or defence of legal claims.
You may request that SafeHustle temporarily restrict the processing of your personal information in circumstances recognised by applicable data protection laws.
You may object to the processing of your personal information where processing is based on our legitimate interests or where your information is used for direct marketing.
Where you object to marketing communications, SafeHustle will honour your request without undue delay.
Where technically feasible and legally applicable, you may request a copy of certain personal information in a structured, commonly used and machine-readable format.
Where processing is based on your consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Where required by law, you may request human review of significant decisions based solely on automated processing that produce legal or similarly significant effects.
Requests relating to your personal information may be submitted through SafeHustle's designated privacy contact channels.
We may request reasonable proof of identity before responding to protect your information from unauthorized disclosure.
SafeHustle will respond to valid privacy requests within the period required under applicable law. Where additional time is reasonably necessary, you will be informed accordingly.
If you believe your privacy rights have been violated, you are encouraged to contact SafeHustle first so that we may investigate and attempt to resolve your concerns promptly.
You also have the right to lodge a complaint with the Nigeria Data Protection Commission or any other competent regulatory authority where permitted by law.
SafeHustle will not discriminate against any user for exercising lawful privacy rights.
However, certain services may no longer be available where particular personal information is necessary for SafeHustle to provide those services.
SafeHustle is intended for individuals who are legally capable of entering into binding contracts under applicable law.
We do not knowingly collect personal information from children below the minimum age permitted by law without the consent of a parent or legal guardian.
If SafeHustle becomes aware that personal information has been collected from a child unlawfully, we will take reasonable steps to delete that information promptly.
The Platform may integrate with or provide links to third-party services such as payment providers, identity verification providers, mapping services, cloud hosting providers and communication services.
Those services operate under their own privacy policies and terms. SafeHustle is not responsible for the privacy practices of independent third-party services.
Users are responsible for ensuring that any photographs, videos, reviews, portfolio materials or other content they publish through the Platform do not unlawfully disclose another person's personal information.
SafeHustle reserves the right to remove content that violates privacy rights, applicable laws or our Terms of Use.
Where reasonably necessary to protect life, public safety, property or the security of the Platform, SafeHustle may process or disclose personal information without prior notice where permitted by applicable law.
SafeHustle maintains internal privacy governance procedures designed to ensure compliance with applicable data protection laws, industry standards and good governance practices.
We periodically review our privacy practices, security measures and internal policies to maintain effective protection of personal information.
SafeHustle may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations or business operations.
Where material changes are made, we will provide appropriate notice through the Platform or by other reasonable means before the updated Privacy Policy takes effect where required by law.
Your continued use of the Platform after the effective date of an updated Privacy Policy constitutes acceptance of the revised Policy unless applicable law requires additional consent.
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
Nothing in this Privacy Policy limits any rights granted to users under applicable data protection legislation.
Questions, requests or complaints relating to this Privacy Policy or the processing of personal information may be directed to:
Douglas Homes Smart Site Nig. Ltd.
Trading as SafeHustle
Kuduru Extension, Bwari,
Federal Capital Territory,
Nigeria.
Email: privacy@safehustle.ng
Website: https://safehustle.ng
Telephone: +234 912 899 6313
Users may submit requests relating to access, correction, deletion, restriction, portability or other privacy rights through our designated privacy contact channels.
SafeHustle may request reasonable proof of identity before processing such requests.
If any provision of this Privacy Policy is determined to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect.
This Privacy Policy constitutes the entire privacy policy governing the collection, use, disclosure and protection of personal information processed through the SafeHustle Platform, except where supplemented by additional notices relating to specific services.
This Privacy Policy is prepared in the English language. Where translations are provided, the English version shall prevail to the extent permitted by law in the event of any inconsistency.
This Privacy Policy takes effect on the Effective Date stated at the beginning of this document and remains in force until replaced by a subsequent version published by SafeHustle.
SafeHustle is committed to maintaining the trust of its users by processing personal information responsibly, transparently and securely. We appreciate the confidence you place in us and remain committed to protecting your privacy while providing a safe, reliable and innovative digital marketplace.